Digital Helpdesk Omni Channel

One of the best side of social media is End User Customer will be better known in Facebook, Twitter, then the recommendations will occur when someone "like" Your page, mention Twitter, or Tag to the name of your brand. When someone is doing one of the things above their connections and friends will see it, which of course will help businesses analyze in End User Customer was able to provide confidence in the conduct of decision-making related to the use and cost of communications in a timely, clear and reliable. Whenever End User Customer get praise or criticism or other postings on social media End User Customer has a chance to change the compliment complain by means of responding directly. A lot of information that can help a business to learn how to create, find, plan and respond to the criticism in the world of social media.  Find out how to do it is crucial to show, how concerned you are on consumer satisfaction on your loyal customers.

Analytics to Optimize Performance

Monitoring all agent activity and display data monitoring omni channel (facebook, instagram, whatsapp, emails, voip telephone) in a dashboard.

Smart Customer Engagement

Engage with customers who are talking about you from the helpdesk, where all the relevant information including the customer’s ticketing support is readily available to you.

Omni Channel Communication

But I must explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system, and expound the actual teachings of the great explorer of the truth, the master-builder of human happiness.

Collaborative Workflows

Convert source channel communication (facebook, instagram, whatsapp, emails, telephone) into tickets that can be worked on in your helpdesk. Assign tickets to the right groups or agents, tag conversations and use ticket statuses to track progress.

Marketing Campaign

But I must explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system, and expound the actual teachings of the great explorer of the truth, the master-builder of human happiness.